Shipping policy
Last updated: 11 October 2026
Processing
We process and dispatch orders within 1–3 working days (Monday to Friday, not including UK bank holidays). Orders are sent from our fulfilment partners’ warehouses. When your order is on its way, we’ll email you with tracking details.
Delivery times and costs
- United Kingdom: FREE standard delivery. 4–8 working days in total (1–3 days processing, then 3–5 days delivery).
- Canada: £1.99. 7–12 working days in total.
- United States: £4.99. 6–10 working days in total.
The delivery charge for your country is shown at checkout before you pay. Delivery times are estimates, not guarantees.
Orders with more than one item
Some items are sent from different warehouses, so an order with more than one item may arrive in separate parcels on different days. You won’t pay any extra delivery for this.
Orders outside the UK
We deliver to the United Kingdom, Canada and the United States only. Orders delivered outside the UK may be charged import duties or taxes by the destination country. These aren’t included in our prices and are the recipient’s responsibility. If a parcel is refused or returned because these charges weren’t paid, we’ll refund the price of the items once the parcel is back with us, but not the delivery charge.
Your delivery address
Please check your delivery address carefully at checkout. We can’t change an address once an order has been dispatched. If a parcel can’t be delivered because the address was incomplete or wrong, we’ll help where we can, but we may need to charge for sending it again.
Late, missing or “delivered” parcels
If your order hasn’t arrived within 7 days after the end of its estimated delivery time, email us at support@woofwears.store or use our contact page (woofwears.store/pages/contact), with your order number. We’ll trace it with the carrier, and if it’s lost, we’ll send a replacement or give you a full refund.
If tracking shows your parcel as delivered but you can’t find it, please check with neighbours and any safe place first, then contact us within 7 days so we can open an investigation with the carrier.
Delays outside our control
Occasionally, deliveries are delayed by things we can’t control, such as carrier problems, strikes, customs checks or severe weather. If this happens, we’ll keep you updated, and if the delay is significant you can cancel for a full refund.
Digital products
Digital guides, including the free Muddy Season Kit, are delivered by email after your order is placed. Nothing is posted. If your email hasn’t arrived within an hour, check your spam or junk folder, then contact us and we’ll resend it.